A Commitment to Compassionate Psychiatric Care
 

Tele-Mind Health LLC was founded to deliver accessible, evidence-based psychiatric care guided by compassion, respect, and collaboration with clients.

Dedicated to Improving Lives Through Mental Health Care
—

Principles Guiding Our Telehealth Practice
—

We uphold respect, collaboration, evidence-based care, and accessibility in every client interaction.

Respect

Valuing each client’s unique lived experience and fostering a judgment-free environment.

Collaboration

Partnering with clients to make informed choices and develop tailored treatment plans.

Evidence-Based

Utilizing current research and best practices to provide effective and safe care.

ChrisSy Roberts, PMHNP-BC
 

My journey in mental health began with a passion for helping individuals navigate the complexities of their thoughts and emotions. I believe that mental health is as crucial as physical health, and I strive to ensure that my clients receive the compassionate care they deserve. My mission is to help clients not just reduce symptoms, but improve quality of life, functioning, and emotional resilience.

Compassionate Care

Clear Mind

Brighter Futures

Privacy Policy

Effective Date: September 20, 2026

Tele-Mind Health LLC (“Tele-Mind Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide through our website, tele-mindhealthllc.org (the “Website”).

This Privacy Policy explains what information we collect through the Website, how we use it, how we protect it, and how you can contact us about our privacy practices.

1. Information We Collect

When you use our Website or contact us through the Website, we may collect:

Your name

Your email address

Your telephone number

Information you voluntarily provide when contacting us

Other information reasonably necessary to respond to your inquiry

Please do not submit sensitive medical, mental-health, or other protected health information through a general website contact form or ordinary email unless we specifically instruct you to use an appropriate secure system.

2. Patient Communications and Health Information

Tele-Mind Health LLC provides mental-health and/or healthcare services. Information relating to your healthcare may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable laws.

The Website is not intended to serve as the primary system for communicating sensitive clinical information or maintaining your medical record.

Once appropriate contact has been established, patient communications and healthcare-related activities may be conducted through HIPAA-compliant systems, including:

Spruce, for secure patient communications and messaging;

SimplePractice, for electronic medical record, practice-management, and scheduling functions;

Our secure telephone system, which may support voice and text communications; and

Our HIPAA-compliant fax system for appropriate healthcare communications.

Healthcare information maintained through these systems is handled in accordance with applicable privacy and security requirements.

3. Telephone and Text Messaging

Tele-Mind Health may communicate with patients by telephone and, where appropriate, text message using our secure communication system.

By providing your telephone number and consenting to communication by telephone or text message, you authorize Tele-Mind Health to contact you using the information you have provided, subject to applicable law and our applicable healthcare privacy practices.

Message and data rates from your mobile carrier may apply.

You may request that we modify or discontinue text-message communications at any time by contacting us or following applicable opt-out instructions provided with the messages.

Because telecommunications may involve risks outside our control, sensitive clinical information should be communicated through the designated HIPAA-compliant communication platform when appropriate.

4. Fax Communications

Tele-Mind Health maintains a HIPAA-compliant fax system for appropriate healthcare communications.

Fax: (458) 217-7775

Please use the fax system only for information that you are authorized to send and that is appropriate for fax transmission. When sending health information, please follow any instructions provided by Tele-Mind Health regarding secure transmission.

5. How We Use Information

We may use information collected through the Website to:

Respond to inquiries and requests;

Contact you regarding services you have requested;

Provide information about our services;

Facilitate communication regarding your request for care;

Facilitate appropriate scheduling;

Respond to questions or requests;

Maintain and improve the Website; and

Comply with applicable legal and regulatory requirements.

We do not use information submitted through the Website for purposes unrelated to providing, communicating about, or improving our services except as permitted or required by applicable law.

6. Sharing of Information

We do not sell or rent your personal information.

We may disclose information when reasonably necessary to:

Provide or facilitate services you request;

Use service providers that assist us in operating our Website or healthcare practice;

Comply with applicable laws, regulations, legal processes, or governmental requests;

Protect the rights, safety, and security of Tele-Mind Health, our patients, or others; or

Otherwise as permitted or required by law.

Healthcare information is handled in accordance with applicable privacy laws, including HIPAA when applicable.

7. Third-Party Services

Tele-Mind Health uses third-party systems and service providers to support its operations and patient care, including:

Spruce for HIPAA-compliant patient communications and messaging;

SimplePractice for electronic medical record, practice-management, and scheduling functions; and

HIPAA-compliant telecommunications and fax services for appropriate patient and healthcare communications.

These services may have their own terms and privacy practices. Where required, Tele-Mind Health maintains appropriate agreements and safeguards governing the use of protected health information.

8. Website Security

We take reasonable administrative, technical, and organizational measures designed to protect information submitted through our Website from unauthorized access, use, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

For your protection, please do not submit highly sensitive medical or mental-health information through an unsecured website form.

9. Cookies and Website Technologies

Our Website may use cookies or similar technologies that are necessary for the Website to function properly.

If we use analytics, advertising, or other tracking technologies, this Privacy Policy may be updated to describe those technologies and how they are used.

10. Children's Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website.

If you believe that a child has provided personal information through the Website, please contact us so that we can take appropriate steps.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to certain personal information;

Request correction of inaccurate information;

Request deletion of certain information;

Ask questions about how your information is used; or

Exercise other rights provided by applicable law.

Certain information, particularly information maintained as part of a medical record, may be subject to different rights and procedures under HIPAA and other applicable healthcare privacy laws.

To make a privacy-related request, please contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Tele-Mind Health LLC
Website: tele-mindhealthllc.org
Email: info@tele-mindhealthllc.org
Secure Phone/Text: (503) 773-5174
HIPAA-Compliant Fax: (458) 217-7775

For medical emergencies, do not use the Website, email, text messaging, or fax. Call 911 or go to the nearest emergency department.

Important: This Website Privacy Policy is intended to describe information collected through the Website and related communications. It is not a substitute for a HIPAA Notice of Privacy Practices or any other notice required by federal or state law.

Information icon

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.